Sep 20, 2023 | Starting A Business
By Linda Zhang When Alex Zhou arrived in Manhattan, Kansas for college in 2007, he was in for a surprise. Zhou discovered that the “Little Apple” bared little resemblance to its larger New York sibling. Far from his hometown of Dalian, China, Zhou found it...
Aug 9, 2023 | Customer Experience
By Samantha N. N. Cross | Stephanie Dellande | Sterling Bone The big idea People from underrepresented ethnic and racial groups tend to rate poor customer service less negatively than white people do, according to new peer-reviewed research we co-authored. Many...
Jul 26, 2023 | Women In Business
Since 2020, 47% of new businesses have been started by women, up from 29% before the pandemic, according to payroll and benefits firm Gusto. Inflation and an uncertain outlook are the twin engines behind much of it, with Black entrepreneurs more likely than White ones...
Jul 19, 2023 | Growing A Business
By Jerry I Porras/ Victor Arias With better access to loans, investment, and contracts, this rapidly growing sector could benefit even more Americans. Cesar Madrueno came to the U.S. in 1980 at age 18 with little English and a strong drive to succeed. Fueled by grit...
Jun 21, 2023 | Technology
By Sakshi Urdavant More tech employees have been laid off in the first three months of 2023 than in all of 2022. Multiple layoff trackers show that over 150,000 employees have been laid off this year from more than 500 tech companies worldwide, with more than 89,000...