Aug 3, 2022 | Customer Experience
By Emily Washcovick When you’re in the business of relaxation, like Nola Bliss Massage in New Orleans, it’s assumed the entire experience will be, well, relaxing. However, if your front end customer experience is lacking, your clients might walk away more...
Mar 23, 2022 | Customer Experience
By Sonia Thompson Inclusive marketing is the future of marketing. And each year, as more leaders start to prioritize and actively engage in building an inclusive brand, consumers are taking notice. But just because a brand tries to be more inclusive, it doesn’t mean...
Dec 29, 2021 | Customer Experience
By Greg Kihlstrom You have most likely heard the term “The Great Resignation” to refer to the current workforce environment we find ourselves in. With record numbers of employees either quitting or considering quitting their jobs, and an equally record-breaking number...
Aug 25, 2021 | Customer Experience
By Sonia Thompson It’s been a year since the murder of George Floyd, and what seemed to be a subsequent racial reckoning that hit people, organizations, and brands all around the world. Many brands expressed their support for Black Lives Matter, and their commitment...
May 26, 2021 | Customer Experience
By Ozge Koca Many companies are striving to become more customer centric. They have set up numerous ways of listening to their customers at multiple customer journey touchpoints. However, few have built effective ‘close the loop’ or feedback response mechanisms into...
Mar 24, 2021 | Customer Experience
By Carina Rolley A new year is here, and with it comes a new opportunity to improve the customer experience. This is mission critical for brands. Studies have found that about one-third of consumers worldwide will abandon a brand after just one bad experience. That...