Aug 12, 2020 | Customer Experience
By Julia Lewis The world is getting smaller. Nations and communities are becoming more diverse. Due to advances in communication, the spread of e-commerce and the ease of travel, many businesses today can expand to cross cultural and geographic boundaries. With the...
Jun 3, 2020 | Customer Experience
by Dr. Stephanie Parson In this article, Dr. Parson gives us some great tips on how to create unforgettable customer experiences. It has been said that positive customer service has the following characteristics: it is a surprise to the customer, it is greater than...